Refund Policy

Policy

You have 7 days after receiving your order to request a refund. You are not required to return your order.

Eligibility

To be eligible for a refund, your order must be lost, damaged, incomplete, or incorrect.

How to Request a Refund

  1. Login to your account using the email you used at checkout.
  2. Enter the security code sent to your email.
  3. Select your order number and the items you want refunded.
  4. Contact us
  5. Enter your name and your email you used at checkout.
  6. Select Request a Refund
  7. Enter your order number.
  8. Enter the items you want refunded and any additional information.
  9. Click Submit.

Exceptions

Gift cards cannot be refunded. Additionally, Ventale purchases, including bundles with the Ventale Add-on, cannot be refunded.

Refund Process

  • We will notify you shortly after receiving your refund request if additional information is needed or once your request is approved.
  • Processing refund requests may take several days.
  • If approved, your refund will be processed to your original payment method.
  • Note that it may take some time for your bank or credit card company to process the refund.

Contact Us

If you have any questions regarding your order, please contact us.

Disclaimer

We may update this Refund Policy from time to time. You are responsible for reviewing it regularly. This policy applies to our store and all sales channels where our products are sold.